Terms and Conditions

This document outlines important information, including the process of placing an order that leads to the formation of a contract, details regarding the execution of the contract, available delivery and payment methods, procedures for withdrawing from the contract, and the complaint process.

If you have any comments, questions, or concerns, feel free to contact us at hello@mushprint.com.

§ 1 Definitions

For the purpose of these terms and conditions, the following terms are defined as follows:

• Buyer: A natural person, legal entity, or unincorporated legal entity.
• Consumer: A natural person entering into a sales contract with the Seller that is not directly related to their business or professional activity.
• Terms and Conditions: This document.
• Store: The online store operating at https://mushprint.com/.
• Seller: Emerald Media Sp. z o.o., św. Filipa 23/4, 31-150 Kraków, NIP: 6772456631.

§ 2 Preliminary Provisions

1. The Seller conducts retail sales through the Store and provides electronic services to Buyers.
2. The Terms and Conditions define the rules for using the Store, including the rights and obligations of the Seller and Buyers.
3. Buyers can use the Store and place orders without requiring any specific technical setup, other than:
   • Internet access,
   • A standard operating system,
   • A standard web browser,
   • An active email address.
4. Purchases cannot be made anonymously or under a pseudonym.
5. It is prohibited to provide unlawful content through the Store, including using the forms available in the Store to send such content.
6. All product prices displayed in the Store are inclusive of VAT.

§ 3 Electronic Services

1. The Seller provides electronic services to Buyers through the Store, including:
   • Enabling the placement of orders leading to a sales contract.
   • Account creation and management (if opted for by the Buyer).
   • Sending newsletters upon subscription.
2. Services are free of charge; however, contracts for the sale of goods, digital content, or services are payable.
3. To ensure the safety of Buyers’ data, the Seller implements technical and organizational measures against unauthorized access or modification of personal data.
4. Buyers can report any irregularities or issues with the Store via email at hello@mushprint.com. Complaints will be addressed within 30 days.

§ 4 Placing an Order

1. Orders can be placed as a registered user or as a guest.
2. Buyers must provide accurate personal information during the ordering process. False or inaccurate data may lead to order suspension.
3. The order process includes:
   • Adding items to the cart.
   • Filling out the order form with necessary details.
   • Accepting these Terms and Conditions.
   • Clicking the finalization button, which constitutes a declaration of intent to enter into a contract with the Seller.

§ 5 Delivery and Payment

1. Delivery methods are outlined on the Store’s website and presented during the ordering process. Shipping costs are borne by the Buyer unless otherwise specified.
2. Payment methods include online payments and bank transfers, processed via PayU.
3. If an invoice is requested, it will be sent electronically to the email address provided.

§ 6 Order Fulfillment

1. Orders for physical products are fulfilled by packaging and shipping the items.
2. The expected delivery timeframe is indicated for each product. If multiple products with different fulfillment times are ordered, the longest timeframe applies.

§ 7 Consumer’s Right to Withdraw

1. Consumers have the right to withdraw from the contract within 14 days without providing a reason. Withdrawal notices can be sent via mail or email.
2. The Consumer is responsible for returning the products within 14 days of withdrawal. Shipping costs for the return are borne by the Consumer.
3. Refunds, including the cost of the least expensive delivery method, will be issued within 14 days of receiving the returned item.

§ 8 Liability for Defects

1. The Seller is responsible for delivering defect-free products.
2. If a product is found defective, the Buyer may request:
   • Replacement or repair,
   • Price reduction,
   • Withdrawal from the contract.
3. Complaints should be sent to the Seller, specifying the issue and desired resolution.

§ 9 Personal Data and Cookies

1. The Seller is the data controller for personal information provided by Buyers.
2. Personal data is processed in compliance with GDPR, primarily for order fulfillment, invoicing, and customer service.
3. The Store uses cookies. More details are available in the Privacy Policy at https://mushprint.com/polityka-prywatnosci.

§ 10 Intellectual Property Rights

1. Content available on the Store’s website and the designs of physical products are protected by copyright.
2. Unauthorized reproduction or distribution of such content is prohibited and may result in legal consequences.

§ 11 Dispute Resolution

1. The Seller agrees to mediation for disputes arising from sales contracts.
2. Consumers may also use alternative dispute resolution methods, such as submitting disputes to consumer arbitration courts or using the ODR platform at http://ec.europa.eu/consumers/odr.

§ 12 Final Provisions

1. The Seller reserves the right to modify these Terms and Conditions. Changes will not affect rights acquired before the modification date.
2. Disputes will be resolved by Polish courts unless otherwise stipulated by law.

Effective Date: October 24, 2024